Last Updated: December 31, 2019
California Residents: Click here to see our additional privacy information for California residents.
Your privacy is of the utmost importance to PagerDuty, Inc. (“PagerDuty” or “we”) and we take our obligations regarding your privacy seriously.
We adhere to the EU-U.S. Privacy Principles and Swiss-U.S. Privacy Principles with respect to the personal data of residents of the European Economic Area (“EEA“) and Switzerland respectively who access and use our Online Services and whose personal data we collect in reliance on each Privacy Shield Framework. PagerDuty is certified with the EU-U.S. and Swiss-U.S. Privacy Shield maintained by the U.S. Department of Commerce and our participation status can be viewed here.
You may update your Cookie preferences anytime here. We may link the information we store in cookies or through other mechanisms to the PII you submit while using our Online Services. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Online Services. You can remove persistent cookies at any time by following the directions in the “Help” section of your Internet browser. You can also disable all cookies on your Internet browser. For details, see www.aboutcookies.org. If you choose to disable cookies, be advised that some components of our Online Services may not work properly.
We may generate reports that contain aggregate data about usage of our Online Services and similar topics. In such instances, we use aggregate data that cannot be used to reasonably identify any individual and which contains no PII.
We may also disclose your PII with your prior informed consent. Service providers acting on our behalf are obliged to adhere to confidentiality requirements no less protective than those set forth herein and will only receive access to your PII as necessary to perform their functions.
PagerDuty adheres to the Privacy Shield Principle of Accountability for Onward Transfer. We may transfer PII (including personal data about residents of the EEA and Switzerland) to our vendors, consultants and other service providers who need access to such PII to carry out work on our behalf. If a third-party service provider providing services on PagerDuty’s behalf processes such PII in a manner inconsistent with the Privacy Shield Principles, PagerDuty will be liable unless we can prove that we are not responsible for the event giving rise to the damages. We may also be required to disclose such PII in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Please note if you are a California resident, please see the “Additional Information for California Residents” section below for information about your privacy rights under California law.
The following chart details the categories of personal information we collect, the sources of such personal information, and how we use and share such information for business purposes.
|Categories of Personal Information Collected||Sources of Personal Information||Purposes for Use of Personal Information (see “How We Use the Data We Collect” for more information)||Disclosures of Personal Information for Business Purposes (see “Information Sharing and Disclosure” for more information)|
|Contact information (e.g., name, email address, phone number)||
|Financial and transactional information (e.g., payment account information and purchase history)||
|Login information (e.g., your account name and password)||
|Employment information (e.g., employer, position, employment history)||
|Device and online identifier information (e.g., IP address, browser type, operating system, general location inferred from IP address, and similar information)||
|Service usage information (e.g., the dates and times you use the services, how you use the services, and the content you interact with on the services)||
If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:
The CCPA further provides you with the right not to be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide our services to you. We also will take reasonable steps to verify your identity before responding to a request. In doing so, we may ask you for verification information so that we can match at least two verification points with information we maintain in our files about you. If we are unable to verify you through this method, we shall have the right, but not the obligation, to request additional information from you.
Please also note that if your personal information has been collected by PagerDuty as a result of a Customer’s (as defined above) use of our services, PagerDuty collects and maintains your personal information under the directions of the relevant Customer. If these circumstances apply to you and you wish to access or delete any personal information that we have collected about you, please direct your query to the relevant Customer as this may expedite the completion of your request. We nevertheless provide reasonable assistance to our Customers to give effect to consumer choices as appropriate and required by applicable laws.
If you would like further information regarding your legal rights under California law or would like to exercise any of them, or if you are an authorized agent making a request on a California consumer’s behalf, please contact us at firstname.lastname@example.org or by using the webform here.
The CCPA provides certain rights if a company “sells” personal information, as such term is defined under the CCPA. We do not engage in activities that would be considered “sales” under the CCPA.
Shine the Light Disclosure: The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person or that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident and you have purchased products or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing us at email@example.com. Please note we may take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
Supplemental GDPR Privacy Statement
|Scope: This Supplemental GDPR Privacy Statement is relevant to any individual located in the European Economic Area who uses or visits PagerDuty’s Online Services where these services directly link to this Supplemental GDPR Privacy Statement.
This Supplemental GDPR Privacy Statement does not cover any other data collection or processing, including, without limitation, through other PagerDuty websites or online services that do not display a direct link to this Supplemental GDPR Privacy Statement, or through third-party websites.
Effective: May 25, 2018
European Union Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“EU GDPR“), requires PagerDuty to provide additional and different information about its data processing practices to data subjects in the European Economic Area (“EEA“). If you are accessing the Online Services from a member state of the EEA, this Supplemental GDPR Privacy Statement applies to you.
PagerDuty, Inc., 600 Townsend St., #200, San Francisco, CA 94103, is the data controller. Its representative in the EU is PagerDuty Ltd. and can be contacted at firstname.lastname@example.org.
As exceptions, PagerDuty relies on your consent with respect to cookies that are not strictly necessary and direct marketing emails per Article 6(1)(a) of the EU GDPR; and pursues legitimate interests under Article 6(1)(f) of the EU GDPR with respect to situations where PagerDuty needs to process your personal data to comply with applicable laws (as a U.S.-based company, PagerDuty is subject to U.S. laws and must comply with them) or processes your personal data to improve our business and Online Services.
Personal Data Transfers outside of the EEA. PagerDuty may transmit some of your personal data to a country where the data protection laws may not provide a level of protection equivalent to the laws in your jurisdiction, including the United States. As required by applicable law, PagerDuty, Inc. will provide an adequate level of protection for your personal data using various means, including, where appropriate:
Any onward transfer is subject to appropriate onward transfer requirements as required by applicable law.
Data Retention. PagerDuty keeps personal data as long as required to provide the Online Services you have requested or registered for and comply with applicable laws.
Data Subject Rights. You have a right to request from PagerDuty access to and rectification or erasure of your personal data or restriction of processing concerning you, as well as the right to data portability under the EU GDPR. You also have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us and we can be required to no longer process your personal data. In general, you have the right to object to our processing of your personal data for direct marketing purposes. If you have a right to object and you exercise this right, your personal data will no longer be processed for such purposes by us. You can exercise such rights by accessing the information in your account, submitting a request here, and/or by emailing email@example.com.
If you have provided consent for cookies that are not strictly necessary, direct marketing emails or other data processing based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You have the right to lodge a complaint with a supervisory authority.
Your Choices. You are not required to provide any personal data to PagerDuty but if you do not provide any personal data to PagerDuty, you cannot use the Online Services. You can use the Online Services without consenting to cookies that are not strictly necessary or direct marketing emails; the only consequence is that our Online Services will be less tailored to you or you will not receive our marketing emails. Cookie preferences can be changed by clicking here.
Profiling. PagerDuty does not use in connection with the Online Services automated decision-making, including profiling, in a way that produces legal effects concerning you or which significantly affects you.×
Last Updated: November 23, 2015
THESE TERMS APPLY ONLY TO WEBSITE ACCESS. OUR PRODUCTS AND SERVICES ARE PROVIDED PURSUANT TO A SEPARATE AGREEMENT AVAILABLE AT TIME OF PURCHASE. YOU MUST ACCEPT THE SEPARATE AGREEMENT BEFORE YOU MAY USE ANY OF OUR PRODUCTS OR SERVICES.